The Doctor-Patient Waltz
After graduating from college, I worked at an outpatient oncology facility. I was an administrative assistant, manning the phones, sorting the mail, hounding the doctors to sign insurance forms and complete refill requests—basic, unspectacular stuff. I inhabited the bottom of the workplace hierarchy, beneath the nurses and nursing aids, below the receptionists and medical assistants. They say nurses and nursing assistants are a patient’s first point of contact; in reality, a patient’s first exchange with …